We serve and protect those who serve and protect us.

The Mental Health Check was designed to assess a wide-range of mental health concerns that are commonly found within the first responder community.

What is the Mental Health Check?

The Mental Health Check (MHC) assessment brings together a unique battery of psychological tools to screen for common mental health challenges that we observed in first responder personnel. This includes things like anxiety, depression, operational and organizational stress, burnout, trauma, and substance-misuse to name a few.

The measures included in the Mental Health Check assessment have been screened by our clinical advisory team and numerous subject matter experts. Each measure is either specifically endorsed by the American Psychiatric Association or supported by external research evidence.

The Mental Health Check assessment can be accessed directly through our website, or your association's customized link. First responders can complete the Mental Health Check assessment from the comfort and privacy of their home. Once complete, the findings are debriefed with the member by a qualified mental health professional either virtually or over the phone.

If the findings indicate a need for ongoing support, a list of qualified mental health professionals that meet the public safety personnel's specific and unique needs will be generated and shared to the member for referral. This smooth, streamlined process allows for the communication of results and subsequent referral, should it be necessary, in a quick and efficient manner.

Why your organization has adopted the MHC?

First responder members and support organizations have worked tirelessly to support the mental health of their members. Recognizing that mental health and work-related stressors are the leading cause of injury in public safety personnel, the MHC allows organizations to be proactive in the detection of concerns and will lead to better overall organization and operational outcomes down the road.

So, how does it work?

Frequently Asked Questions

Is the Mental Health Check a diagnostic tool?

Our Mental Health Check is all about the identification of mental health concerns and targeted referral to regulated mental health professionals in your area. While the Mental Health Check does not provide any formal diagnosis itself, it can be easily used by regulated mental health professionals and physicians to support in diagnostic process. 

What is the cost of an assessment?

The cost of the Mental Health Check (First Responder Version) is $330. This amount is billed directly to your benefits provider by Life Support Mental Health and is eligible for coverage as a paramedical and/or psychological expenditure. While some insurers don't allow for direct billing, the cost may still be eligible for reimbursement under your plan or under Health Services Spending Accounts where funds are available. Spouses and family of public safety personnel are also provided with the opportunity to take a Mental Health Check (General) at a significantly reduced price of $199. 

Note: Special rates can apply to the first responder module (s) based on client process and adoption. 

Is my information confidential?

Yes. Those who complete a Mental Health Check can rest assured that their information will remain confidential to themselves and the regulated mental health professional they select to complete a review of the findings. Data security is of the utmost importance to Life Support Mental Health and all information collected is stored within Canada. 

Where can I complete an assessment?

The Mental Health Check (Public Safety Personnel Version) is available online at https://mhc.lifesupport247.com/patient-self-registration. 

How long does it take for me to receive the results from an assessment?

Assessment results are produced immediately and sent to a regulated mental health professional upon completion of the Mental Health Check. Our system notifies both the client and the selected regulated mental health professional by email that the assessment is completed and ready for review. It is our expectation that clients are reached out to by a regulated mental health professional within 2-3 business days. 

How long does it take for the mental health professional to review my results with me?

The Mental Health Check (First Responder version) review process varies depending on need.  It may take up to 60 minutes to complete.

How often should I complete an assessment?

It is suggested that the Mental Health Check (Public Safety Personnel Version) be completed yearly. It can also be taken more frequently or immediately following critical incidents. 

Take the next step from the comfort of your home.

Thanks to the Mental Health Check, you are only one step away from the clarity and confidence we all deserve.

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